{"id":675,"date":"2023-05-17T12:52:45","date_gmt":"2023-05-17T12:52:45","guid":{"rendered":"https:\/\/hosting.northumbria.ac.uk\/cocreate\/?p=675"},"modified":"2023-07-19T14:20:22","modified_gmt":"2023-07-19T14:20:22","slug":"designing-feedback-systems-in-care-organisations","status":"publish","type":"post","link":"https:\/\/hosting.northumbria.ac.uk\/cocreate\/designing-feedback-systems-in-care-organisations\/","title":{"rendered":"Designing Feedback Systems in Care Organisations"},"content":{"rendered":"\t\t
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Designing Feedback Systems in Care Organisations<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Funder:<\/span>\u00a0EPSRC.<\/p>

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Team:\u00a0<\/span>Andy Dow, Kyle Montague (Newcastle University),\u00a0John Vines<\/span>, Rob Wilson, Toby Lowe (Northumbria University), Rob Comber (KTH), Andrew Monk (University of York).<\/p>

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Timeframe:<\/span>\u00a02015-2019<\/p><\/div><\/div>

This project being\u00a0led by\u00a0Andy Dow<\/a>\u00a0(a Digital Civics CDT doctoral student) is studying\u00a0the role of digital feedback in voluntary sector and not-for-profit care organisations. Since\u00a0the summer of 2014, we have been conducting research with different care organisations and public service providers looking at the ways feedback is gathered from service users and the impact that has on improving, redesigning and commissioning their services. The research has highlighted how important feedback is\u00a0in the care sector, especially for those entities providing care at a community or not-for-profit level. The collection of feedback is critical to such organisations understanding how their service users gain or benefit from what they provide, while also providing invaluable insight with which to develop project ideas and funding proposals.\u00a0However, the limited human resources, and the challenges many care\u00a0service users have in giving their own feedback, act as a significant barrier to collecting and, most importantly, actioning it.<\/p>

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The systems we designed in response to these observations \u2013 ThoughtCloud and Appraise \u2013 are feedback platforms that allows service users to input into the ongoing redesign of services in different ways. ThoughtCloud allows an organisation\u2019s staff and volunteers to collect digital feedback quickly either at the end of sessions or events they run or at the point of service delivery, and provides a secure means for accessing and reviewing feedback afterwards. It is designed to be very simple and lightweight to deploy;\u00a0it is essentially a touch-screen tablet on a stick, and provides three very simple and low-barrier-to-entry methods for giving feedback in response to a question set by the staff or volunteers: a likert scale, a voice comment, or a short video. Appraise differs in that service users more explicitly direct the collection of content, setting questions to ask each other and documenting experiences of using services and visiting facilities via a mobile application through creating photos, videos and other media. The intention behind Appraise is to create rich multi-media reports that form part of participatory evaluations of services. These two systems are currently undergoing use and evaluations with different care organisations and groups of young people with disabilities.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>

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------- <\/span>CoCreate members working on this project:<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\r\n\t\t\t\t\tJohn Vines<\/a>\r\n\t\t\t\t<\/h2>\r\n\t\t\t\t\r\n\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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------- Publications related to this project:<\/span><\/p><\/div><\/div><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Dow, A., Comber, R. and\u00a0Vines, J.<\/span>\u00a02018. Between Grassroots and the Hierarchy: Lessons Learned from the Design of a Public Services Directory. In:\u00a0Proceedings of ACM SIGCHI Conference on Human Factors in Computing Systems\u00a0<\/em>(CHI \u201918), Article 442.\u00a0https:\/\/doi.org\/10.1145\/3173574.3174016<\/a><\/p>

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Dow, A.,\u00a0Vines, J.,<\/span>\u00a0Lowe, T., Comber, R., and Wilson, R. 2017. What Happens to Digital Feedback?: Studying the Use of a Feedback Capture Platform by Care Organisations. In:\u00a0Proceedings of ACM SIGCHI Conference on Human Factors in Computing Systems\u00a0<\/em>(CHI \u201917), pp. 5813-5825.\u00a0https:\/\/doi.org\/10.1145\/3025453.3025943<\/a><\/p>

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Dow, A.,\u00a0Vines, J.,<\/span>\u00a0Comber, R., and Wilson, R. 2016. ThoughtCloud: Exploring the Role of Feedback Technologies in Care Organisations. In:\u00a0Proceedings of ACM SIGCHI Conference on Human Factors in Computing Systems\u00a0<\/em>(CHI \u201916), pp. 3625-3636.\u00a0https:\/\/doi.org\/10.1145\/2858036.2858105<\/a><\/p>

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\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Designing Feedback Systems in Care Organisations Funder:\u00a0EPSRC. \u00a0 Team:\u00a0Andy Dow, Kyle Montague (Newcastle University),\u00a0John Vines, Rob Wilson, Toby Lowe (Northumbria University), Rob Comber (KTH), Andrew Monk (University of York). \u00a0 Timeframe:\u00a02015-2019 This project being\u00a0led by\u00a0Andy Dow\u00a0(a Digital Civics CDT doctoral student) is studying\u00a0the role of digital feedback in voluntary sector and not-for-profit care organisations. Since\u00a0the […]<\/p>\n","protected":false},"author":2,"featured_media":678,"comment_status":"open","ping_status":"open","sticky":false,"template":"elementor_header_footer","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[6],"tags":[77],"class_list":["post-675","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-projects","tag-designing-feedback-systems-in-care-organisations"],"_links":{"self":[{"href":"https:\/\/hosting.northumbria.ac.uk\/cocreate\/wp-json\/wp\/v2\/posts\/675","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hosting.northumbria.ac.uk\/cocreate\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/hosting.northumbria.ac.uk\/cocreate\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/hosting.northumbria.ac.uk\/cocreate\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/hosting.northumbria.ac.uk\/cocreate\/wp-json\/wp\/v2\/comments?post=675"}],"version-history":[{"count":13,"href":"https:\/\/hosting.northumbria.ac.uk\/cocreate\/wp-json\/wp\/v2\/posts\/675\/revisions"}],"predecessor-version":[{"id":2756,"href":"https:\/\/hosting.northumbria.ac.uk\/cocreate\/wp-json\/wp\/v2\/posts\/675\/revisions\/2756"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/hosting.northumbria.ac.uk\/cocreate\/wp-json\/wp\/v2\/media\/678"}],"wp:attachment":[{"href":"https:\/\/hosting.northumbria.ac.uk\/cocreate\/wp-json\/wp\/v2\/media?parent=675"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/hosting.northumbria.ac.uk\/cocreate\/wp-json\/wp\/v2\/categories?post=675"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/hosting.northumbria.ac.uk\/cocreate\/wp-json\/wp\/v2\/tags?post=675"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}